– manage the centre ensuring high-quality business activities with maximum quality, service and profitability for the organisation.

– ensuring that the team understands that the centre’s profits and achievements are reflected in all its operations and activities– including relationships and risk management

– meet your targets and those of the team as a whole

– the smooth running of the team

– contribute to the training and development of the team

– effective liaison, support and assistance with the whole of the organisation

– maintain and improve mechanisms for centre activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities

– utilise agreed systems to manage the centre functions, analysis and documenting

– direct the development of plans for the centre to include management to achieve targets

– developing plans for the centre’s progress and growth